OUR POLICIES

Scheduling

We recommend scheduling your next appointment before leaving the salon. A 48 hr notice is required for canceling appointments as this gives us the optimal time necessary to fill openings in our schedule. 

 

Please make sure all contact information is up to date when scheduling. 

 

As a courtesy to you we send out automated text/email reminders and confirmations. Once you opt in to receive our automated text/email you will receive a reminder 7 days before your appointment and a confirmation 2 days prior.

 

Consistent cancellations within the 48 hour window or “no call, no show”, we will require a 50% service deposit before scheduling. Failure to keep any appointment with a deposit for any reason will result in loss of your deposit and no future appointments. 

 

We completely understand that things can happen last minute and can assure you that we will be empathetic regarding unforeseen circumstances.

 

Bridal Parties

Bridal parties require a contract and a 50% deposit due at booking. The remainder must be paid 2 weeks prior to the event. Canceling within that 2 week period will result in a 50% cancellation fee.

 

For Your Protection

We are not responsible for the loss or damage to personal articles including clothing or accessories. Please avoid hooded or collared shirts if receiving a color service. We recommend wearing a button-up or zip-up top when receiving a formal style service. 

 

Prices/Deposits

All prices and deposits are subject to change without notice.

 

Refunds and Exchanges

There are no refunds on services rendered. If you are unhappy with your service you can return for a redo within 10 days of your service. We will exchange any unopened, damaged or slightly used product within 2 weeks of purchase.